Procedure for consideration of appeals from citizens and legal entities

• The Law of the Republic of Belarus dated July 18, 2011 No. 300-З "On appeals of citizens and legal entities";
• Decree of the President of the Republic of Belarus dated October 15, 2007 No. 498 "On additional measures to work with appeals of citizens and legal entities";
• Directive of the President of the Republic of Belarus of December 27, 2006 No. 2 "On the de-bureaucratization of the state apparatus and improving the quality of ensuring the life of the population";
• Resolution of the Council of Ministers of the Republic of Belarus dated July 23, 2012 No. 667 "On some issues of work with applications of citizens and legal entities";
• and other acts of legislation.

When an enterprise receives written or electronic applications containing issues the solution of which does not fall within its competence, the enterprise, within five working days, sends applications for consideration to organizations in accordance with their competence and notifies the applicants at the same time or at the same time in the manner , established by the Law of the Republic of Belarus of July 18, 2011 No. 300-З "On Appeals of Citizens and Legal Entities", leaves appeals without consideration on the merits and notifies the applicants about it with an explanation of which organization and in what order should be applied to resolve issues, set out in the appeals.

If the resolution of the issues set forth during the personal meeting does not fall within the competence of the enterprise, the relevant officials do not consider the appeal on the merits, but explain which organization should be contacted to resolve the issues set forth in the appeal.

If additional study and verification is required to resolve the issue stated in the oral appeal and related to the competence of the enterprise, the appeal is stated by the applicant in writing and is subject to consideration in accordance with the procedure established by the Law of the Republic of Belarus dated July 18, 2011 No. 300-З "On citizens' appeals and legal entities "for written requests. Applications filed in the manner prescribed by the Law of the Republic of Belarus dated July 18, 2011 No. 300-З "On Applications of Citizens and Legal Entities" are subject to compulsory acceptance and registration.

• name and (or) address of the organization or position of the person to whom the appeal is sent;
• last name, first name, patronymic (if any) or initials of a citizen, address of his place of residence (place of stay);
• statement of the essence of the appeal;
• personal signature of the citizen (citizens).

• name and (or) address of the organization or position of the person to whom the appeal is sent;
• full name of the legal entity and its location;
• statement of the essence of the appeal;
• surname, first name, patronymic (if any) or initials of the manager or the person authorized in the prescribed manner to sign applications;
• the personal signature of the head or the person authorized in the prescribed manner to sign the appeal, certified by the seal of the legal entity.

In the event that in order to resolve the issues set out in the appeals, it is necessary to perform certain actions (performance of work, provision of services), receipt of information from a foreign state within a period exceeding a month, applicants no later than one month from the day following the day of receipt of applications, a written notification is sent about the reasons for exceeding the monthly period and the timing of such actions (performance of work, provision of services) or the timing of consideration of appeals on the merits.

The term for consideration of applications is calculated from the day following the day of registration of applications. If the last day of the term for consideration of applications falls on a non-working day, then the first working day following it is considered the day of expiry of the term.

Please note that in accordance with subparagraph 1.1 of paragraph 1 of the Decree of the President of the Republic of Belarus dated October 15, 2007 No. 498 "On additional measures to work with appeals of citizens and legal entities", appeals (proposals, statements, complaints) of citizens, including individual entrepreneurs , and legal entities, regardless of which state body or other organization (hereinafter, unless otherwise indicated, the organization) they entered, are initially subject to consideration on the merits in accordance with the competence:

• in local executive and administrative bodies, organizations subordinate to them, territorial subdivisions (bodies) and organizations subordinate or included in the composition (system) of republican government bodies and state organizations subordinate to the Government of the Republic of Belarus, other state bodies, other organizations carrying out their activities and located within the administrative-territorial unit, on the territory of which the issues set forth in the appeals arose;
• in other organizations, if the issues set forth in the appeals are within the exclusive competence of these organizations.